On March 8, 2019, we held an informal gathering with our loyal elite customers at Nutmeg in Bangsar Village II. What began as a planned two-hour meeting extended into three hours of conversation!
What We Discussed
We talked about our app interface, future plans, and company vision. More importantly, our customers shared personal insights about their lives and why they choose Maideasy.
Key Insights
A powerful revelation emerged: customers value us primarily for trust—trust that we will provide a predictable and good service, and care for their sensitive information.
Our elite members—those who've stayed over a year—appreciate our commitment to employing Malaysians from lower-income brackets (B40), knowing their fees directly support this community.
Customer Ruzaini highlighted another crucial point: he valued that Maideasy wouldn't exploit their relationship through aggressive marketing or treat customers as mere mailing lists.
Our Commitment
This gathering inspired us to:
- Establish higher service standards
- Remain selective about partnerships
- Prioritize customer value over profit-driven collaborations
Thank you to all who joined us. You remind us why we do what we do.