We often get questions about our cancellation policy, particularly our no-refund policy for same-day cancellations. Let us explain the reasoning behind it.
Protecting Our Crew
The core rationale centers on protecting our independent cleaning crew members. When a booking is cancelled at the last minute, the cleaner who is supposed to attend to the job will lose her income for that particular day.
Since many cleaners work part-time and depend on this income, Maideasy ensures they still earn their payment despite client cancellations.
Why This Matters
Our cleaners often accept schedule changes out of necessity rather than choice, despite the significant impact on their weekly earnings. A single cancellation can mean the difference between making rent or not for some of our crew members.
Looking Forward
We acknowledge this approach isn't perfect. We're continuously improving our processes and may eventually offer more flexible options for last-minute cancellations.
In the meantime, we appreciate your understanding and support of our local cleaning workers. They work hard to serve you, and together we can ensure they're treated fairly.
Have questions about our policies? Contact our support team.