MaidEasy is committed to quality service!
Hence, your feedback, whether positive or negative, is important to us. We simply review service quality based on your valuable reviews.
We love your suggestions. If you have suggestions, please let us know! Suggestions to us are opportunities for us to better our services and are really valuable to us. They will be considered as a part of our ongoing efforts to improve our service.
We appreciate your compliments. We will share your feedback with the parties involved – the cleaner that cleaned your house, our hardworking customer service team, or even our website designer! Your compliments give us an opportunity to recognise the staff that provided high quality service.
We value your complaints. Your complaints help us identify ways to improve our processes, systems, and quality of our cleaning services. We are committed to provide a fair, timely and professional response to all feedback.
How to leave feedback?
- Rate us via email: You will receive an email from us on the day of your cleaning service – rate your cleaner!
- Email us your feedback: Should you have longer comments and would like to attach photos or documents, you can drop us an email at firstname.lastname@example.org and our team will go through your feedback.
- Share with via phone call: After your cleaning session, we do random checks to ensure you are satisfied with the cleaning. You can also drop us a call at 03 2770 2808 (9am – 5pm, daily) to talk to us.
- SMS your comments: Share your short and sweet feedback via SMS by replying to the SMS you received from MaidEasy – the easiest and fastest way!