On August 15, 2017, we hosted a small gathering bringing together our cleaning crew and administrative staff. The primary objectives were to foster better relationships and enable direct feedback from team members.
Why This Matters
While our admins and the crew were always in constant communication via our internal chat system online, face-to-face interaction had been limited. This event provided an opportunity for staff to meet management and discuss their experiences.
What We Learned
Our crew shared unfiltered feedback and suggestions that impressed us. This input led to an internal action plan addressing:
- Our onboarding and training process
- Communication improvements
- Weaknesses in the customer-facing app (currently being remedied)
Moving Forward
We were satisfied with crew morale and commitment. We'll be hosting many more of these meetups regularly to maintain direct communication channels and address concerns going forward.
When we listen to our team, everyone benefits—including you, our customers.