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Privacy Policy

Your privacy matters to us. Here's how we handle your data.

1. Introduction

Maideasy Sdn Bhd (Company No. 988889-V) ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, password
  • Address Information: Service address, access instructions
  • Payment Information: Credit/debit card details, billing address
  • Communication: Messages, feedback, support requests

Information Collected Automatically

  • Device Information: Device type, operating system, unique identifiers
  • Usage Data: Pages visited, features used, time spent
  • Location Data: With your permission, for service delivery
  • Cookies: Session and preference cookies

3. How We Use Your Information

We use your information to:

  • Provide and improve our cleaning services
  • Process bookings and payments
  • Match you with suitable Cleaners
  • Communicate about your bookings and account
  • Send promotional offers (with your consent)
  • Respond to your inquiries and support requests
  • Ensure safety and security of our platform
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

Cleaners

Your name, address, and booking details are shared with assigned Cleaners to perform the service. We do not share your payment information with Cleaners.

Service Providers

We work with third-party providers for payment processing, analytics, and customer support. They are contractually bound to protect your data.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Secure payment processing (PCI-DSS compliant)
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as:

  • Your account is active
  • Necessary to provide services to you
  • Required by law or for legitimate business purposes

You may request deletion of your account and data at any time.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at support@maideasy.my.

8. Cookies

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site usage
  • Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

11. International Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Last updated: January 2025

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