We take damage reports seriously and have processes in place to help.
If damage occurs
1. Document immediately
- Take photos of the damage
- Note what happened
- Record the time
2. Report to us
- Contact support within 24 hours
- Provide photos and details
- Include your booking reference
3. We investigate
- Review the incident
- Contact the cleaner
- Assess the situation
4. Resolution
- Appropriate action taken
- Compensation if applicable
- Insurance claim if needed
Insurance coverage
All Maideasy bookings include liability coverage for:
- Accidental damage to property
- Breakage during cleaning
- Other covered incidents
What's typically covered
- Broken items during cleaning
- Accidental spills causing damage
- Equipment-related damage
What's not covered
- Pre-existing damage
- Normal wear and tear
- Valuables left unattended
- Items in unsafe locations
Prevention tips
Before your session:
- Secure fragile items
- Remove valuable/breakable items from cleaning areas
- Inform cleaner of delicate items
- Provide clear instructions
Contact us
Report damage immediately:
- Email: support@maideasy.my
- WhatsApp: Message us
- Phone: 1700-81-6243
Include photos and booking details for faster processing.