Rating your experience helps us maintain quality and helps other customers.
How to rate
After your cleaning session:
- Open the Maideasy app
- Go to "My Bookings"
- Find your completed session
- Tap "Rate" or "Review"
- Select your star rating (1-5)
- Add comments (optional)
- Submit
What to rate
Consider:
- Cleanliness - Was the cleaning thorough?
- Punctuality - Did cleaner arrive on time?
- Professionalism - Was cleaner courteous?
- Communication - Was cleaner responsive?
- Overall satisfaction - Would you book again?
Rating guide
| Stars | Meaning |
|---|---|
| 5 | Excellent - Exceeded expectations |
| 4 | Good - Met expectations |
| 3 | Average - Acceptable service |
| 2 | Below average - Issues occurred |
| 1 | Poor - Significant problems |
Your feedback matters
Ratings help us:
- Maintain quality standards
- Recognize great cleaners
- Address issues quickly
- Improve our service
Tips for feedback
- Be specific about what went well or poorly
- Mention standout moments
- Provide constructive criticism
- Be fair and honest
Problems with your session?
If you had issues:
- Rate accordingly
- Describe the problem in comments
- Contact support for resolution
- We'll follow up with you
