Your cleaner will arrive within your selected time slot.
Time slots
| Session | Arrival Window |
|---|---|
| Morning | 9:00 AM - 9:30 AM |
| Afternoon | 2:00 PM - 2:30 PM |
Cleaners aim to arrive at the start of your slot.
On the day
You'll receive:
- Notification when cleaner is on the way
- Cleaner's contact in the app
- Estimated arrival time
What if my cleaner is running late?
If your cleaner will be delayed:
- You'll receive a notification
- Cleaner or support will contact you
- Session time will be adjusted accordingly
Late arrivals are rare but can happen due to:
- Traffic conditions
- Previous session running over
- Unforeseen circumstances
Contact your cleaner
Through the app, you can:
- Message your cleaner
- Call if needed
- Provide access instructions
Preparing for arrival
Before your cleaner arrives:
- Ensure access to your home
- Secure pets if needed
- Leave any special instructions
- Have supplies ready if providing your own
You don't need to be home
If you can't be present, you can:
- Leave a key with building security
- Provide door code access
- Arrange key handoff
Just add instructions in your booking notes.