You'll receive confirmation through multiple channels once your booking is successful.
Instant confirmation
After completing your booking, you'll see:
- Confirmation screen in the app
- Booking reference number
- Session details (date, time, address)
Email confirmation
Within minutes, you'll receive an email with:
- Booking summary
- Cleaner assignment (when matched)
- Payment receipt
- Contact information
App notifications
The Maideasy app will show:
- Booking status in "My Bookings"
- Push notifications for updates
- Cleaner details once assigned
Cleaner assignment
Your cleaner is typically assigned:
- Same-day bookings: Within 1-2 hours
- Advance bookings: 24-48 hours before session
You'll be notified when a cleaner is assigned.
What if I don't receive confirmation?
If you don't see confirmation after 15 minutes:
- Check your spam/junk email folder
- Verify payment was completed
- Check the app's "My Bookings" section
- Contact support for assistance
Reminder notifications
You'll receive reminders:
- 24 hours before your session
- 1 hour before cleaner arrival