Download the Maideasy app to book your cleaner
Booking FAQs
This page addresses pre-booking objections. For post-booking support and troubleshooting, visit our Help Centre.
Use these answers to evaluate pricing, service fit, reliability, and risk before you book.
If you already have an active booking and need assistance, go to Help & Support.
Pricing and Value
Why book Maideasy instead of cheaper alternatives?
Maideasy focuses on vetted cleaners, clear booking flow, quality controls, and post-service support so you can book with lower risk and clearer accountability.
What is the starting price for Basic Home Cleaning?
Basic Home Cleaning starts from RM120 for 4 hours, with hourly add-ons based on your required duration.
Do I need to pay a deposit for Move-in or Spring Cleaning?
Yes. Move-in and Spring Cleaning bookings require a 30 percent upfront payment during booking, with the balance settled on service day.
What payment methods are accepted?
You can pay using credit or debit cards, FPX online banking, and supported e-wallet options shown in-app.
What happens if I cancel late or miss the session?
Changes made at least 24 hours in advance are generally free. Late cancellations may incur fees, and no-show cases can be charged based on policy terms.
How long do refunds take?
After approval, refunds usually take 5 to 10 business days for cards and FPX, while e-wallet refunds are typically faster.
Trust and Risk
Who are the cleaners that come to my home?
Maideasy assigns vetted cleaners who go through screening and performance tracking before and during active service.
How are cleaners vetted?
The process includes identity checks, background screening, interview and skills assessment steps, then ongoing quality monitoring.
Do I have to be at home during the cleaning session?
No. Many customers arrange access through security or key handoff and add instructions in booking notes.
What if something is damaged or missing?
Report it quickly with booking details and photos so support can investigate and resolve based on policy and guarantee terms.
Is the RM300 guarantee available for every service type?
The RM300 protection for quality issues, missing items, and damages applies to Basic Home Cleaning services. Move-in and Spring Cleaning are excluded from that specific guarantee scope.
What if I am not satisfied with the cleaning quality?
Contact support within 24 hours with details and photos. Depending on the case, Maideasy can arrange a re-clean or refund based on policy.
How can I reach support quickly if something goes wrong?
You can contact Maideasy via WhatsApp, email, or phone. The support team also responds through in-app workflows for issue reports.
Booking and Availability
How early should I book for better availability?
Booking 24 to 48 hours ahead generally gives more slot options. Peak periods may require earlier booking.
Can I book on short notice or same day?
Yes, short-notice booking is possible when slots are available in your area. Availability depends on demand and crew coverage.
What should I do if my preferred slot is not available?
Try an alternate slot or date, check again later for openings, or contact support for assistance with options.
How do I know my booking is confirmed?
You receive confirmation in-app and by email, with booking details and status updates in My Bookings.
When will my cleaner arrive?
Cleaners arrive within your booked session window. If there is a delay, updates are sent so you can plan accordingly.
Which areas does Maideasy cover?
Coverage includes major Klang Valley locations and selected nearby areas. Confirm exact availability by entering your address during booking.
Can I reschedule instead of cancelling?
Yes. Rescheduling is available in-app, and earlier changes offer better availability and lower risk of fees.
Service Fit and Scope
What is included in Basic Home Cleaning?
Basic cleaning covers key living areas, bedrooms, bathrooms, and kitchen maintenance tasks for routine upkeep.
For Basic Home Cleaning, do cleaners bring supplies?
You can provide supplies, or request crew-supplied tools and materials for an additional RM35. Move-in and Spring packages include supplies by default.
How many cleaners come for Basic Home Cleaning?
Basic sessions are typically assigned to one cleaner for the booked duration unless you book additional crew capacity.
What makes Move-in Cleaning different from Basic Cleaning?
Move-in cleaning is a deeper package with heavier scope, larger crew allocation, and professional equipment included.
Can the team dispose of large unwanted items during Move-in Cleaning?
No. Large item removal such as sofas or old cupboards is not part of Move-in Cleaning and should be arranged with a disposal provider.
How many workers are assigned for Spring Cleaning?
Spring Cleaning is assigned to at least two workers, with crew composition set operationally based on availability.
Does Spring Cleaning include outdoor spaces?
Outdoor areas are generally not covered by default. Contact support before booking if you need specific outdoor work reviewed.
How do I choose between Basic, Move-in, and Spring Cleaning?
Choose Basic for routine upkeep, Move-in for pre or post moving deep work, and Spring for periodic thorough cleaning of harder-to-reach areas.
Quality and Experience
How does Maideasy maintain cleaner quality over time?
Cleaner quality is monitored through customer ratings, reviews, and ongoing checks, with feedback used to improve service consistency.
Can I request the same cleaner for recurring bookings?
You can request continuity, but assignment still depends on schedule and availability for each session.
How do I submit special requests before the session?
You can share special requests through booking notes, app messaging, or by contacting support for confirmation during business hours.
How do I rate my cleaner and session?
After completion, rate the session in My Bookings with a star score and comments. Ratings help maintain service quality.
What is the fastest way to file a complaint?
Use the in-app issue flow or contact support with booking details, issue summary, and photos so the team can investigate quickly.
What if the cleaner cannot access my home?
Please provide clear access instructions in advance. If no access is possible at session time, charges may apply under no-show policy terms.
Is online payment secure?
Yes. Payments use encrypted channels through trusted providers, and full card numbers are not stored on Maideasy systems.
Kitty Care
What is included in a Kitty Care visit?
Kitty Care covers food bowl cleanup and refill, litter refresh and disposal, optional bathing on request, plus playtime and companionship.
Do I need to prepare supplies for Kitty Care?
Yes. Please prepare food, litter, towels, and any requested care items so the visit can follow your preferred routine.
Will every cat be bathed during Kitty Care?
No. Bathing is optional and only done when requested by the owner.
Do you replace litter every visit?
Not always. For full litter replacement, the team confirms with the owner first if existing litter is still usable.
How do you keep cats comfortable during the visit?
Kitty Care visits are designed to be gentle and low stress, with slower movement and calm handling based on each cat's comfort.
Can you follow my custom instructions for my cat?
Yes. Share your care notes in advance and the team will follow your instructions within the booked Kitty Care scope.
Need support for an existing booking?
Our Help Centre covers app how-to guides, payment issues, booking changes, and complaint handling.
Ready to book with confidence?
Book in the app and get transparent pricing, vetted cleaners, and support when you need it.